Returns & Exchanges

At Topaz, we want you to be completely satisfied with your fashion purchases, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your new look isn't a perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the original items, including all designer tags and packaging, into a secure shipping box or the original mailer.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing